SolarWinds Knowledge Base

I. Turn on the Nodes Tool Bar 1. Right click the unused space at the end of any tool bar. 2. A list of tool bars will be displayed, select Nodes. If you're having a hard time finding it, tu ...

You can paste graphics from the Windows clipboard directly into your Orion Network Atlas maps and then display an overlay behind them to depict the status. Icons that you paste into Orion Netwo ...

Using the ConnectNow tool, Network Atlas can automatically draw lines between map objects that are directly connected on your network, as shown in the following procedure. Notes: The ConnectNo ...

This error occurs when you are using a non-administrative account that is not currently managed in Orion EOC. To correct this error, confirm that you are running the converter tool using an accoun ...

Answering the following questions should help you diagnose your login issue: Are you using Windows credentials? Though Orion NPM supports a variety of Windows authentication methods, Network At ...

Using the ConnectNow tool, Network Atlas can automatically draw lines between map objects that are directly linked (Layer 2) on your network. If ConnectNow does not automatically draw links betwee ...

Some old variable names have been changed or removed, and may no longer function correctly. The variables listed below are valid for custom Orion Network Atlas tooltips in Orion NPM 9.5 SP3. If yo ...

To add a custom icon to Map Maker simply follow the steps below: 1. Copy the desired image to the clipboard. 2. Open the Map Maker tool. 3. Open the desired map or open a new map. 4. Right-click o ...

Your Orion NPM login credentials may be using Integrated Windows Authentication, which Orion Network Atlas does not support. Orion Network Atlas only supports Orion NPM credentials created in the ...

Technical Troubleshooting Steps - Part 4 The following procedure provides additional general guidance for addressing ConnectNow issues. Check for multiple IP addresses. Orion does not su ...

Technical Troubleshooting Steps - Part 3 The following procedure provides general guidance for addressing ConnectNow issues. Confirm that you are only looking for Layer 2 connections. Note ...

Common Customer Issues and Questions The following are common customer questions and issues, provided with answers. Q: "I upgraded to 10.0, put a bunch of nodes on a map, and then hit Connec ...

The following resources should assist in addressing customer issues with ConnectNow: Preliminary Recommendations Common Customer Issues and Questions Technical Troubleshooting Steps - Part 1 ...

While completing the Configuration Wizard, I see the following error: Database Configuration failed: Failure importing old maps Failure importing sample map This issue has been encountered ...

Using the ConnectNow tool, Network Atlas can automatically draw lines between map objects that are directly connected on your network, as shown in the following procedure. Notes: The ConnectNo ...

Orion relies on the ARP table. If Switch Port Mapper from Toolset or Bridge MIB gives you results, you should check that it returns the MAC addresses also. We cannot match the links to nodes using ...

This general error message may be caused by one or more of the following: Possible Cause: A custom property contains An invalid character such as #. Rename any custom properties that contain inv ...

The map you are viewing uses icons that are not supported in your current version of Network Atlas. These icons are still visible in the Orion Web Console on maps you have already created. The fol ...

SolarWinds Orion Network Performance Monitor version 10.1 - Service Release 1 (Orion NPM 10.1.1)This service release requires Orion Network Performance Monitor 10.1 (Orion NPM 10.1), and it should ...

Graphics used in Network Atlas are stored in the Orion database, and graphics removal is not synchronized between your local computer and the Orion database. In fact, as long as unused graphics fi ...

How do I change the graphic icon for multiple nodes on a map at once?

How do I add custom icons to Orion Network Atlas?

Using the ConnectNow tool to automatically draw lines in Network Atlas between map objects that are directly connected on your network

Error "Unexpected Error. Please contact SolarWinds support about this problem." occurs when using either the Map Maker to EOC Converter or the Network Atlas to EOC Converter

Error: "Could not log in. User name or password is not valid." occurs when attempting to login to Network Atlas

ConnectNow is not linking all nodes

Why do my custom map tooltips show the variable name instead of the value?

How do I add a custom icon to Map Maker?

Why can't I log on to Orion Network Atlas with my Orion NPM login credentials?

Technical troubleshooting for common ConnectNow issues - Part 4

Technical troubleshooting for common ConnectNow issues - Part 3

Technical troubleshooting for common ConnectNow issues - Part 2

Technical troubleshooting for common ConnectNow issues.

The Configuration Wizard says that database configuration has failed while importing old and sample maps.

What is ConnectNow?

ConnectNow Notes

After starting Network Atlas, why do I get an error stating Network Atlas has encountered a problem and needs to close?

Restoring unsupported Network Atlas icons to fix maps in Network Atlas that show squares where icons should be

Readme: Orion NPM 10.1 Service Release (Orion NPM 10.1.1)

How do I remove unused Network Atlas graphics files from the Orion database?